YOUR COMPANY LETTERHEAD
Date
Customer Name
Customer Address
Re: Notice of Critical Action Request Shared Administrator Credentials by the Authorized Contact 
To whom it may concern:
This letter confirms your request to have MSP______________ provide Shared Administrator Credentials to your system with your designated Authorized Contact______________for the following period (Add Start and end dates). As this action has catastrophic potential, we want to remind you of the limitation of liability on us if such action results in any issues with the services we provide. The following are segments from our Terms & Conditions:
1.15 Shared Administrator Credentials. If Client shares server, network, or software application administrative credentials, MSP will not be held legally liable or responsible for any outages, errors, breaches, data loss and misconfiguration since multiple administrators may jeopardize the integrity of the support outlined in these Terms.
Client shall indemnify and hold harmless MSP, its Subcontractors and their respective directors, officers, employees, consultants and agents as well as Third-party Providers for any claims or losses resulting from the activities of Client’s Authorized Contact during the time of the Authorized Contacts access, inclusive of when Client obtains access to all super administrator accounts of their infrastructure.
Therefore, if there is a system failure or compromise caused the vendor being provided the Shared Administrative Credentials, you further agree to protect, defend, indemnify, release and hold us and our related parties include our employees, agents, subsidiaries, subcontractors Third-party Providers and our related parties from liability against all claims or losses (including reasonable attorneys' fees) brought against us which relate in any way to the actions/inaction of the Authorized Contact.
It is additionally agreed that to the extent permitted by law, you waive all rights of subrogation against the indemnified parties for recovery of damages to the extent these damages are covered by the workers’ compensation (to the extent permitted by law) and employer’s liability, professional liability, general liability. property insurance, commercial umbrella/excess, cyber or other commercial liability insurance which respond to such claims. You will not hold us responsible for such losses and will confirm that your insurance policies referenced above provide for the waiver of subrogation.

 We require that you sign this Waiver Letter and return a copy to us. Should you have any questions please do not hesitate to call me or one of our representatives. 

{INSERT COMPANY NAME HERE} {INSERT YOUR COMPANY NAME HERE} 
YOUR COMPANY LETTERHEAD 
_____________________ _____________________ 
Print Name: Print Name: 
_____________________ _____________________ 
Signature: Signature: 
_____________________ _____________________ 
Date: Date: